LOUIS J. DRONE

     10 Winslow Drive, Elkton, Maryland 21921

Phone: (443) 207-1693              

  Email:louisd543@gmail.com

 

EDUCATION:  Bachelor’s Degree                                   Computer Networking                                                                    Strayer University 2007

 

Summary:   Extensive years of Information Technology (IT) in support of the Department of Veteran Affairs (VA) Health care systems

Possess a vast knowledge in computer networking systems, systems administration and Data Center Operations.

Security patch management, software/hardware upgrades and Backups within a Windows server Platform

 

TECHNICAL EXPERIENCE: 

Senior Systems Engineer

Network Administrator 

Systems Administrator

Data Center Supervisor

Communication Security (COMSEC) Custodian

Top Secret Control Officer (TSCO)

Helpdesk Technician

Information Assurance Analyst

 

WORK EXPERIENCE:

 

ASM Research LLC Fair Fax, VA, Systems Support Analyst – Tier 2

Jan 2016 to Jul 2016     

Provided remote configuration and remediation of computer and network peripheral devices  

Responded and resolve trouble tickets in a timely manner

Implemented patches needed to mitigate security risks and ensure organizational compliance

Implement IT policies, procedures, and system controls
Identify any IT related deficiencies based on vulnerability scans

Maintained, analyze, and troubleshoot software and computer peripherals

Ensured all tickets requiring follow-up work and/or calls are resolved

Provided daily and weekly Activity Reports

 

BAE SYSTEMS, Springfield, VA, SYSTEMS ADMINISTRATOR

May 2013 to Mar 2015

Managed logistics for of the Cyber Security Incident Response Team (IRT) assigned to US-CERT.

Maintained and inventory of all equipment assigned to the lab and when the team deploys.

Required to become familiar with duties, tools and software used by the network security analyst.

Scheduled system software/hardware upgrades to include planning, testing and coordination with systems engineers to eliminate long periods of downtime during upgrades. 

Assists users with problems, identification, diagnosis and restoration of system issues.

Assisted the system administrator team in the domain migration from  Microsoft XP – Windows 7.  

Working knowledge of network protocols TCP/IP, DNS, DHCP

Performed workstation, server and peripheral equipment vulnerability scans using (RETINA) scanning software to assure enterprise compliance.

Performed data patches/backups for continuity of software license and maintenance agreements.

 

Next Point Group, LLC, Warrenton, VA, NETWORK ADMINISTRATOR May 2012 to Nov 2012

Conducted remote troubleshooting techniques to diagnose, identify and resolve user system problems within a NOC environment.

Initiated report of escalated incidents to the next echelon of service team

Managed customer account creations, and access, using Microsoft Active Directory.

Provides worldwide secure messaging communications for the intelligence community.

Responded to network alerts using various monitoring tools and reported initial root-cause incident analysis and actions used to resolve issues in shift logs.

Monitored network performance and up-time using HP Network Node Management (NNM) software.

 

APEX Systems Inc, Falls Church, VA, SR SYSTEMS ADMINISTRATOR

Aug 2010 to May 2012

Built, workstations for installation into the windows/Unix server enterprise platform domain.

Provided administration of enterprise anti-virus tools ensuring all systems were appropriately secure from internal and external attacks.

Provided server and workstation security investigative duties using Tripwire networking software tool.

Supervised the decommissioning, sanitization and Property-Turn-IN (PTI) of hundreds of thousands of dollars of computer equipment.

Installed Patches and upgrades on workstations and servers to ensure operational compliance.

Conducted shift change-over instructions with oncoming team and provided brief training on incidents that occurred on the previous shift.

 

MISource Incorporated, Tampa FL, SR SYSTEMS ADMINISTRATOR,

Feb 2010 to Aug 2010  

Supervised Datacenter Rack and Stack services, including, labeling cables and front and back of all asset. Network equipment.

Knowledge of Installing/de-installing and troubleshooting server components, RAM/processors hard drives and Network Interface Cards ( NIC cards) etc.

Basic knowledge VMware and operations of virtual machines within a network environment.

Working knowledge of Citrix Desktop Thin-Client enterprise solutions.

 

Adams Communication & Engineering Technology Inc, Waldorf, MD, PRINCIPAL SYSTEMS ENGINEER, Jan 2008 to Dec 2009

Restores network operations using scripts written from Red Hat Linux commands. 

Created new user accounts and profiles   

Repaired cable message spills and rerouted cables to proper destination.

Provided communications security (COMSEC) support for global users.

Maintained shift chronological logs reflecting daily operations and all system outages.

Performed basic support for virtual machines hosted on an ESX server platform.

 

Codin Solutions, Herndon, VA, SR SYSTEMS ADMINISTRATOR,

Jun 2006 to Nov 2007

Performed system administration and network monitoring tasks in an integrated VMS, UNIX and Windows environment.

Supported LAN/WAN systems and Windows Server 2003 applications.

Provided network back-ups, file restoration and user account maintenance.

Validated/ responded to alerts using monitoring tools (Tivoli) and provided incident analysis.

Utilized Remedy trouble ticket system to request service action for users with problems.

 

Lockheed Martin Inc, Chantilly, VA, SR SYSTEMS ENGINEER

Jul 2000 to 2006

Supported LAN/WAN technologies, systems installations, and upgrades.

Managed customer accounts, profiles and permissions using Active Directory.

Scheduled Video Teleconferences using Tandberg Management system software and Polycom equipment

Managed systems utilizing Lotus Notes/R6, Windows/XP/2000, Windows Server 2003, Microsoft Outlook and Microsoft Exchange.

Possesses technical skills and knowledge of computer hardware and software as well as experience in networking operations and protocols.                                                                                                    

Provided Helpdesk /Field Service technician support services to include restoration of peripheral devices.

 

TRAINING and CERTIFICATIONS:

Completed the DOD Directive 8570.01

Information Assurance Training, (IAT) at Towson University in

Preparation to pass the  SY0-401 Security+ Exam in September 2016

Cisco CCNA Boot Camp, Global Knowledge Training Institute

Microsoft, Server & Professional Course, NEXTEC Training Institute

Microsoft Certified Systems Engineer (MCSE) Certification

Trained as a COMSEC custodian to manage DOD accounts 

CACI Project Management School